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Experience our Guest House Services

Reception

Our reception is open daily between 8am – 10pm. For late check-in, our night porter will swiftly check you in. Just press the doorbell at the main entrance front door. You can borrow from our reception UK plug adapter, hairdryer, fan, Iron & Iron board                

 

Check-in/out times

Check-in time at Charlotte Guest House is 2pm. This is for us to allow the rooms to be cleaned and re-stocked after the previous occupant(s). Early Check-in: We recommend you contact us directly, as you may be able to check in earlier. You will be able to leave your luggage with reception. We ask that you check out of your rooms by 11am on the day of departure. Luggage can be stored in reception area for late departure.

 

WIFI

Free wireless in-room internet access.

WiFi internet access is available in all Charlotte Guest House rooms.

Our multilingual staff offers high level of service and personal touches, to ensure that every stay at Charlotte Guest House is memorable.

 

Family policy

Children are welcome at the Charlotte Guest House. In fact our family rooms are ideal for guests with children. Cots and highchairs can be provided. Kilburn Grange Park offers eight acres with a children’s play area, three tennis courts and a floodlit games area with changing rooms.

 

Extra Bed

Charlotte Guest House cannot always guarantee extra beds; this is often due to a limited number of sizeable rooms that can accommodate such a request. Charlotte Guest House offer extra bed at additional charge on request.

 

Accessibility

Charlotte Guest House comprised of 5 Victorian buildings with two floors and step level to each floor level. No lift accessible within the Guest House.

 

Groups

Charlotte Guest House is very popular with groups. We are happy to take groups up to 40 people. For rates and availabilities, please email us with your request.

 

No Smoking

All our rooms are non-smoking. It is against the law to smoke at Charlotte guest House.

 

Parking

In London streets, parking restrictions typically apply between 8.30am and 6.30pm Monday to Saturday. Always check the signs for exact details of parking restrictions in each street. Many of London's roads operate Parking Permits schemes, where you'll need to purchase a ticket and display it on the dashboard or windscreen of the vehicle. Charlotte Guest House is located outside the London Congestion Zone. Parking Permits tickets are available in reception for one or two hours stay.

 

Private Chauffeur / Taxi

If you prefer the comfort of an airport pick up our reception can make the booking for you at a competitive rate. Write us an e-mail with your wish and we will make sure that you would be comfortably driven to our front door.

 

Payment

We accept the following methods of payment: Visa, Delta, Maestro, Master Card and Prepaid credit cards and Traveller Cheques in sterling. American Express and JC cards is not accepted.

 

Cancellation Policy

Should a reservation be cancelled prior to 48 hours on the day of arrival, no charge will incur. Charlotte Guest House reserves the right to charge for one night if any cancellation is received after the 48hours before on the day of arrival. For no show the full amount of your reservation will be charged.

 

ID

We will ask you for identification when you check in. You can use any of the following as identification: current driving licence, ID card, and passport.

 

Pre-Authorisation

What is a pre-authorisation?

A Pre-authorisation is a banking term describing a practice where money is not taken from the payee's account at the moment the transaction is made. The amount charged is instead made unavailable on that customers' account - this is also known as authorisation hold.

 

Charlotte Guest House reserves the right to pre-authorise your card. This is to confirm that your card is valid and has not been reported lost or stolen. At this time, Charlotte Guest House may also check to see if the card has enough money to cover the transaction. This is communicated in the form of a pre-authorisation of the full amount of your reservation.

Thanks to our night porter you can check in at any time

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